Shipping policy

Shipping Policy

Last updated: 8 October 2026

Thank you for shopping with Mastan Aura. We currently deliver to customers in the United Kingdom.

Order Processing
Once your order and payment are successfully confirmed, your order will be forwarded for fulfilment. Some products are fulfilled and dispatched directly by our approved third-party suppliers.

Shipping Origin
Products may be dispatched from different supplier locations, including the United Kingdom and European countries. Because products may come from different suppliers, delivery times and shipping charges can vary from one product to another.

Delivery Times
Estimated delivery times are displayed where available on the product page or during checkout. Depending on the supplier and shipping service selected, delivery may range from a few business days to approximately 14 business days.

Unless a different delivery period has been clearly agreed with you, we aim to deliver orders within the time required under applicable UK consumer law.

Shipping Charges
Shipping charges depend on the product, supplier, destination, order value and selected delivery service. The applicable shipping charge will be displayed before you complete your purchase.

Where more than one delivery option is available, you may be able to choose between standard and faster delivery services at checkout.

Multiple Items / Separate Parcels
If you order products supplied by different suppliers, your order may arrive in more than one parcel and on different dates.

Tracking Information
Where tracking is available, tracking details will be provided after the supplier dispatches your order.

Delays
Delivery estimates are provided in good faith but delays can occasionally occur because of courier disruption, customs processing, adverse weather, supplier handling, public holidays or other circumstances outside our reasonable control.

If there is a significant delay with your order, please contact us using the contact information published on our website.

Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address at checkout. If an order cannot be delivered because incorrect or incomplete address information was supplied, additional delivery charges may apply where permitted by law.

Lost or Damaged Parcels
If your parcel is lost in transit, arrives damaged, or you receive the wrong item, please contact us as soon as possible so that we can investigate and provide an appropriate remedy in accordance with your statutory rights.

Customs and Import Charges
Where applicable, taxes, customs duties or other mandatory charges will be handled in accordance with applicable law and the information presented to you before checkout.

Contact
For questions about shipping or an existing order, please contact us through the contact details published on mastanaura.com.