Terms of service

Terms of Service

Welcome to Mastan Aura. These Terms of Service govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

1. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and stock information are accurate. Product availability may change without notice. If an item becomes unavailable after an order is placed, we will contact you and offer an appropriate solution, which may include a refund.

2. Orders and Payment
An order is not accepted until payment has been successfully authorised and we have confirmed the order. We reserve the right to refuse or cancel an order where there is a pricing error, suspected fraud, stock issue, or other legitimate reason. If payment has already been taken for a cancelled order, the relevant amount will be refunded.

3. Prices
Prices are shown in the currency displayed on our website. Any delivery charges applicable to your order will be shown before checkout. Where taxes or other charges apply, these will be handled in accordance with applicable law and the information shown at checkout.

4. Delivery
Some products may be fulfilled and dispatched by third-party suppliers on our behalf. Delivery times vary by product and supplier. The estimated delivery time and available shipping options are shown where applicable at checkout or on the relevant product page. Unless a different delivery period has been agreed with you, goods will be delivered in accordance with applicable UK consumer law.

5. Returns, Cancellations and Refunds
Your cancellation, return and refund rights are explained in our Return and Refund Policy. Nothing in these Terms limits your statutory rights under UK consumer law.

For sealed goods that are unsuitable for return for health or hygiene reasons, including certain underwear or intimate products, the right to return for change of mind may be lost once the hygiene seal has been opened. Faulty, damaged or incorrectly supplied goods remain subject to your statutory rights.

6. Product Use
Customers are responsible for selecting the correct size, colour and product variation before placing an order. Please follow any care, washing or usage instructions supplied with the product.

7. Website Use
You must not misuse our website, attempt unauthorised access, introduce malicious software, or use the website for unlawful purposes.

8. Intellectual Property
Website content, branding, text, graphics and other materials are protected by applicable intellectual property laws. They may not be copied or commercially reproduced without permission, except where permitted by law.

9. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, or affects rights that cannot legally be excluded under UK consumer law.

10. Changes to These Terms
We may update these Terms from time to time. The version published on this website at the time of your order will apply to that purchase, subject to applicable law.

11. Contact
If you have any questions about these Terms or an order, please contact us using the contact details published on our website.

Store: Mastan Aura
Website: mastanaura.com

Last updated: 8 October 2026